Customer Care

A. Ordering

Either thru our Office or an agent, if you are not a member Designer, then you’ll get the same SRP, regardless where or to whom you buy our products. But if you are really keen to avail a much discounted price, then we highly suggest to apply for a NLPI membership program

We are the exclusive distributor of Neobeau products here in the Philippines. In case of doubt, you may report the matter to us so we can verify the authenticity of your purchased products for your peace of mind.

After purchasing your preferred set membership package, you are free to choose whatever you like to purchase without any restrictions.

None, Sale Value Points/Group sale Value Points can be used to purchase any products on hand.

The company has the privilege to implement price increase or reduction without prior notice.

Yes, even Non-Members are allowed to purchase at Suggested Retail Price. The advantage of availing the membership is the lifetime big outright discounts.

B. Payment

You may pay via online or offline via our various partners thru various credi cards, online banking, otc banking, M.Lhullier, LBC, and all payment partners of Dragonpay.

Yes, on top of the total purchased amount, customer is required to pay 4.4% of the total value plus P15

Yes, for as long as they have approved credit terms and credit limit. Just submit the reference number to Dragonpay via online.

C. Credit Terms and Limits

Not yet, unless the accumulated purchases reached P200,000 or upgraded to NewLife Tulip Membership.

All those who already purchased accumulated amount of or initial package amounting to P200,000.00 , which are the Tulip, Lavender and Orchid members.

Assuming you are applying for or already a Tulip, Lavender and Orchid Designers, then you need to submit authorization for NLPI to conduct credit investigation with your existing 2-3 bank accounts, together with the application form and all membership requirements. Then once approved , NLPI will inform you.

Upon purchase, it’s needed to issue 50% downpayment and 50% PDC/MC payable to NLPI, NewLife Philippines Inc.

  • DESIGNER DAISY – none
  • DESIGNER TULIP – P 300,000.00
  • DESIGNER LAVENDER – P 1,500,000.00
  • DESIGNER ORCHID – P 3,000,000.00

D. Shipping

Shipping Fee will be shouldered by the customer via Freight Collect set-up. And Shipping fee depends on the location of recipients.

Our ordering system is link with our Courier partners and upon completion of order payment, our system will notify you how much would be the estimated freight cost and the eta would be informed by the courier partner.

None, we can deliver from one piece of any products to as much as you would order for as long as it is on stocks. And amount of shipping would vary accordingly.

Shipping regulations of cosmetic products differ from courier services and to the country of destination. You may need to check with your chosen courier for their specific requirements. NLPI will provide you any documentary requirements upon request for as long as it is not for commercial purposes. Meaning if it is just for personal use and not for selling purposes.

We do not currently ship internationally. However, you may regularly check our website if our international shipping policy changes.

E. Returns

Our product return policy requires that you may return the product within five (5) days of purchase if the reasons include allergic reactions , packaging malfunction and quality of content issues. For as long as the packaging is intact with no stains or crumple.

Quality issues such as foul smell, content inconsistency, proven irritation due to product itself , malfunctioning packaging.

Since NLPI does not accept returns, and will just replace with same amount of products, therefore your points won’t be deducted.

Shipping regulations of cosmetic products differ from courier services and to the country of destination. You may need to check with your chosen courier for their specific requirements. NLPI will provide you any documentary requirements upon request for as long as it is not for commercial purposes. Meaning if it is just for personal use and not for selling purposes.

NLPI will just exchange the returned product with the same amount of products and there will be no money back guarantee.

F. Cancellations

If you already placed the payment and confirmed by the system and not later than 1 hour, then we can reverse the payment but the incurred service fee charge and taxes will be shouldered by the customer. But if the products are already delivered and received,or more than one hour after the order confirmation and then decides to cancel the order with no valid reason, then it would not be entertained, unless there are quality issues, which we will replace with same amount of products.

Yes, the amount will be dependent on the computation of our third party payment partner (DragonPay).

Just provide your transaction number, items, amount and membership ID to customer care and wait for confirmation.

You may cancel any paid transaction within 1 hour after the order has been confirmed. Beyond 1 hour from the time of order confirmation, no cancellation of order is allowed.